I’m sending you a link to our Refund Policy, which is available on our website and which all users agree to when creating an account.
We refund credits or payments only in the cases specified in this policy, such as duplicate charges or technical issues caused by our platform.
Unfortunately, we do not provide refunds when a user is simply dissatisfied with the result of a generation. Each generation uses computational resources and incurs costs regardless of the final result.
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Comments1
Arina
Sep 3
Dear @amoccio54 ,
I’m sending you a link to our Refund Policy, which is available on our website and which all users agree to when creating an account.
We refund credits or payments only in the cases specified in this policy, such as duplicate charges or technical issues caused by our platform.
Unfortunately, we do not provide refunds when a user is simply dissatisfied with the result of a generation. Each generation uses computational resources and incurs costs regardless of the final result.
Thank you for your understanding.