payment methods
not sure what happened to the previous platform, but i am no longer able to use apple pay. i am now required to sign for an additional payment platform and that 3rd party site is not working for me in order to use apple pay. disappointing.
Comments21
corwin717
Aug 7
•Merged request
•1 vote
Changing the way of payment
Today you have decided to go to straight crypto using crypto companies to aid in purchases. I’m sorry, but if this is your way forward I can no longer be a customer unless you reinstate straight plastic payments. Crypto is much more volatile than regular currency and is easier manipulated by outside sources. Also when I’ve tried using crypto it has never worked in my favor. Unless a regular payment choice is established I’m afraid I can no longer use your online presence.
hdamiamo
Aug 7
•Merged request
•1 vote
Payment server timeout (bill.noreth.org)
Hi,
I'm having a problem with the payment page.
ZenCreator itself works normally, and I can generate images without any issues.
However, when I click "Get 550 Credits", it redirects to:
https://bill.noreth.org/payment/...and the page always fails with:
ERR_CONNECTION_TIMED_OUT
A few days ago I was able to complete a payment from my phone.
Today I tested again on:
Windows PC
Android phone using 5G (mobile data, not Wi-Fi)
Both fail with the same timeout error.
I have attached a screenshot showing the failed request.
Could you please check whether there is an issue with bill.noreth.org or its routing?
Thank you.
An Anonymous User
Aug 11
•Merged request
•1 vote
Payments don’t go through.
Arina
Aug 18
Hi!
We’ve added a new payment option — VoltPay. It supports several payment methods, including credit cards, Apple Pay, Google Pay, and more.
If you need any help with your payment, please feel free to contact our Support Team.
rainbow_reflection
Aug 19
This voltpay is dodgy as hell, it ends up putting you through a gift card transaction with those kind of websites that have hundreds of ads.
Arina
Aug 19
Dear Client,
Voltpay offers regular card payment, you just need to select a different method.
I'm sending you a help article with detailed instructions. https://help.zencreator.pro/en/articles/13217480-how-to-top-up-your-zencreator-balance-credits
You don't have to pay via gift card. Please message us in the chat - we'll help you complete your payment.
We're planning to add more payment providers soon.
felix.theviking
Aug 24
When i tried Voltpay It would not accept my VPN and I saw that it hat changed the price from 49.99 to 59.99 That is not accptable.
I will not buy any more credits before I can pay with Credit card or google pay as I used to do.
Dont take to long I realy like ZenCreator but I will not wait for ever
Arina
Aug 24
Dear Client,
The prices in VoltPay are indeed slightly different due to the additional fees.
Regarding payment methods, I can see that my colleagues have already suggested alternative card payment options to you in our private conversation, and I’m glad to see that you were able to complete the payment successfully.
If you need any further assistance, please feel free to contact us!
rauliturrieta
Sep 8
arina tengo problemas tambien con voltpay, no me deja pagar con Visa
Arina
Sep 9
Dear Client,
Yes, unfortunately, Visa cards are not accepted through this payment method.
We have already sent you instructions via our support chat on how to pay using a Visa card, and I can see that you have successfully completed the payment.
We wish you successful generations!
An Anonymous User
Aug 27
•Merged request
•1 vote
Needs a more simpler way to buy more credits
You guys NEED to make purchasing more credit easier. It should be as easy as just deciding how many you want then imputing your credit card. Your process is long and complicated and it feels sketchy using 3rd party companies that I’ve never heard of.
Arina
Aug 27
Dear Client,
Thank you for your suggestion. We completely understand that some of our current payment methods may not be the most convenient to use. We are actively looking for more user-friendly payment providers and working to integrate them as quickly as possible. For example, just yesterday we added a new card payment option.
If you’re having trouble making a payment, please simply contact our support team. We’ll help you find the most convenient option based on your preferred payment method and your region.
Thank you for your understanding and feedback!
amoccio54
Aug 27
•Merged request
•1 vote
Payment
Is there any chance I could be sent a different way to pay $20 for 200? I’m unable to use the new payment method for some reason
Arina
Aug 27
Dear Client,
Of course! I’ve already sent you the payment instructions in a private message.
9parkrise
Sep 8
•Merged request
•1 vote
payment
won’t accept VISA, pay pal only crypto. can no longer make a purchase.
Arina
Sep 8
Dear Client,
We have already contacted you personally via our support chat and provided you with instructions on how to make a payment using your Visa card.
Thank you for your understanding.
Arina
Aug 7
Dear Client,
Unfortunately, we no longer process payments through our previous payment provider.
However, we’re already working on adding a new provider and currently offer several alternative payment methods. If you’re having trouble completing your payment, please contact our Support team, and we’ll be happy to walk you through all of the payment options currently available.
Thank you for your understanding!
MALEVIAN76
Aug 9
The issue is that, as they states, crypto is volatile and unreliable. You will lose revenue as many people will look for other platforms. Fix the payment issue or lose money, your choice.
Arina
Aug 10
Dear Client,
We completely understand how inconvenient this situation is, both for our clients and for us.
Please be assured that we are doing everything we can to restore the payment system to its previous stable operation as soon as possible.
We sincerely appreciate your patience.
amoccio54
Aug 27
Can you or somebody send message me about a normal payment method?
Arina
Aug 27
Dear Client,
Of course! I’ve already sent you the payment instructions in a private message.