Photos, videos, and credits
What's free, what uses credits, how to unlock photos and videos, and where to find everything you've unlocked.
Written By Arina
Last updated 13 days ago
In short: getting in and chatting are free. You only spend credits on photos, videos, and locked posts you choose to unlock. Tap Unlock, then confirm the purchase, and nothing is charged until you confirm.
What's free and what uses credits
How to unlock
The confirmation is there on purpose, so an accidental tap never spends your credits.
Tapped Unlock and nothing happened? Check that you also confirmed the purchase in the window that opens. That's the step most people miss.
A photo is ready in advance, so it opens right away. A video starts generating after you confirm and usually takes a few minutes, up to about 5.
If a video doesn't come through, the credits go back to your balance automatically.
Where to find what you've unlocked
Removing an item from My Generations only hides it there. It stays in your chat and in the character's album. The exception is a deleted chat: its purchases live only in My Generations, so removing them there deletes them for good.
Your credits
One balance. For now, The Lounge uses the same credit balance as ZenCreator.
No subscription. You only pay for what you unlock.
Running low? The top-up window opens on its own when you need more credits. See How to Top Up Your ZenCreator Balance for all the ways to add credits.
When credits come back automatically
For anything else, our general refund rules apply.
FAQ
My video isn't arriving
My video isn't arriving
Videos take a few minutes to generate, so give it up to 5 minutes. If the video fails, the credits come back to your balance automatically.
The character says the camera is locked or won't send photos
The character says the camera is locked or won't send photos
Each chat has a daily limit on new photos and videos. Once it's reached, this character can't send new media until the limit resets at midnight UTC, but you can keep chatting and get photos from other characters. If a video failed on our side, the credits go back to your balance automatically.
Unlock doesn't work
Unlock doesn't work
After Unlock, make sure you confirm the purchase in the window that opens. If the confirmation doesn't appear or the content stays locked, send us a screenshot in the support chat and we'll check it.
I was charged, but the content didn't open
I was charged, but the content didn't open
Send us a screenshot in the support chat or at [email protected], and we'll check it for you.
The caption disappeared after I unlocked a photo
The caption disappeared after I unlocked a photo
The photo is still unlocked and saved in the character's Private album, so you haven't lost anything.
Can I ask for a photo instead of waiting for one?
Can I ask for a photo instead of waiting for one?
Yes. Just ask in the chat. Characters decide when to send content as the conversation goes, and a direct request usually works.
Do I need a subscription?
Do I need a subscription?
No. The Lounge works on credits only, so you pay just for the photos, videos, and posts you choose to unlock.
Are there special discounts for The Lounge?
Are there special discounts for The Lounge?
There are no Lounge-only discounts. Your credits work the same way across ZenCreator and The Lounge.
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